Talk to the factory.
No call centers — your email goes to the people who build the bars. We answer most messages within one business day; during peak season a reply may take up to two.
Direct line
Email: support@customclearancebars.com
Mailing address: Custom Clearance Bars, 380 Oak Grove Parkway, Suite 200, Vadnais Heights, MN 55127
Replies within one business day · Weekends and US federal holidays answered the next business day
Why there's no phone number
We're a small manufacturer, not a call center. Everyone who could answer a phone is on the shop floor building bars — so instead of a hold queue and a rep reading from a screen, every message goes straight to the people who cut, letter, and ship your order. It also means answers come in writing, with your spec attached: useful when a submittal has to go in a project file or a PO needs a paper trail.
Need to talk it through live? Say so in your message with a number and a couple of windows that work, and we'll call you.
Faster than email
- Order status & tracking — live production stage in your account or via order lookup.
- Returns & defects — the step-by-step claim procedure is in the return and refund policy.
- Freight damage — note it on the BOL, photograph it, and follow the shipping policy claim steps within 7 days.
- Privacy or CCPA request — rights and process in the privacy policy; email with subject "Privacy Request."
- Accessibility — if you can't use the online builder, email your measurements and specs and we'll place the order for you. See the accessibility statement.
- Common questions — sizes, materials, lead time, and freight are covered in the FAQ.